Item Descriptions and Prices

• We make every effort to ensure that the description of each item and the price is current and accurate however with the vast number of items in our inventory, we sometimes make a mistake.  If you find that an item is described or priced incorrectly, please bring it to our attention.

• The stated size of each item is approximate.  We try to measure items within one-eighth of an inch

• The term "gold" is used to describe "gold tone" items and is not meant to mean Fine Gold or Karat Gold.  If an item is made of Fine Gold or Karat Gold it will be described as "18K Gold", "14K Gold", "10K Gold" or whatever is appropriate for the actual gold content.

• The term "silver" is used to describe "silver tone" items and is not meant to mean Fine Silver or Sterling Silver. If an item is made of Fine or Sterling Silver it will have a .925 Silver content and will be described as "Sterling Silver."

• Stones are described according to colors as found in natural gemstones and referred to as "crystals". Items with natural gemstones are described as "Genuine Emerald, Genuine Diamond, Opal, CZ for cubic zirconium, etc." 

Shipping Policy

• We ship using FedEx for domestic and international orders.

• FedEx Ground or FedEx Home Delivery are standard.

• Express and Next Day delivery are available.

• Optional shipping methods are available on request (US Mail, UPS, 2nd Day Air)

• Minimum Shipping is $7.00 per order.

• Free FedEx Ground Shipping on retail orders over $75.00
   

Payment Options

• Payment must be received before an order is shipped.

• Credit cards are not charged until the order is shipped.

• We will call you regarding out of stock and back ordered items.

• Back ordered and out of stock items are not charged until available for shipment with your approval.

• Credit Cards are accepted through our secure shopping cart, by phone, or by FAX orders.

• We accept VISA, Master Card, Discover Card and PayPal

• Money Orders, Certified Checks, Company checks and personal checks are accepted with mail in orders (please allow 10 days to clear)

• International orders may require bank wire transfer.

Return Policy

• Returns are not accepted without prior authorization.  Call for RMA number.

• Proof of purchase date required.

• Retail sales have a 30 day money back guarantee for undamaged merchandise.

• Items defective in material or workmanship replaced with like item.

• Shipping charges are not refundable and are the purchaser's responsibility when returning merchandise
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Wholesale Policy

• The Master’s Jewels sells wholesale to qualified ministries, bookstores, and resellers.

• A copy of your state resale tax certificate in your name or the name of your  business is required. 

• Pricing  supplied after your tax certificate is on file.

• Prices subject to change without notice.

• Standard wholesale pricing does not apply to sale items or special offers

• Minimum wholesale order is $100.00

• Prices are F.O.B Ormond Beach, Florida

• Shipping via FedEx Ground or per your instructions. 

• Overnight shipping available.

• Wholesale account holders may order online and your invoice will be adjusted prior to shipping.

• Payment by Master Card, Visa, Money Order, Personal Check

•   (Personal Checks require 10 days to clear before shipping)

• International order payment by bank wire transfer.

• 30 Day return policy for exchange or credit only.

•  Items defective in material or workmanship replaced with like item